Refund & Returns Policy

Faulty, Damaged, or Incorrect Items

If an item arrives damaged, appears faulty, does not match its description, or you receive an incorrect item, please contact us as soon as reasonably possible.

To help us review the issue, we may request:

• Your order number
• A clear description of the issue
• Relevant photos or videos where available
• Any other information reasonably required to assess the request

Depending on the circumstances and applicable requirements, an appropriate resolution may include a repair, replacement, refund, or another suitable outcome.

Change-of-Mind Returns

We do not make a general guarantee that change-of-mind purchases will be accepted for return.

If you would like to request a change-of-mind return, please contact us before sending the product back. Requests may be considered based on the product, its condition, whether it has been used, and other relevant circumstances.

This does not affect any rights that may apply where a product is faulty, incorrectly supplied, or otherwise covered by applicable requirements.

Return Condition

Where a return is approved, the product may need to be returned with:

• All original components and included items
• Original packaging where reasonably available
• Proof of purchase or relevant order information
• The product in a condition reasonably suitable for assessment or return processing

Please do not send a product back without first contacting us and receiving return instructions.

Return Shipping Costs

Responsibility for return shipping costs may depend on the reason for the return and the circumstances of the order.

Where an item is confirmed to be faulty, incorrectly supplied, or otherwise eligible for a remedy, return costs may be handled according to applicable requirements and the circumstances of the request.

For an approved change-of-mind return, the customer may be responsible for return shipping costs unless we confirm otherwise in writing.

Refund Processing

If a refund is approved, we will provide information about the applicable refund process.

Refund timing may vary depending on the original payment method, payment provider, financial institution, and other processing requirements.

We do not guarantee a specific timeframe for funds to appear after a refund has been processed.

Order Cancellations

If you would like to request cancellation of an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled after it has entered processing or has been dispatched.

If cancellation is not possible, the order may instead be considered under the relevant return process, where applicable.

How to Request Assistance

To help us review an order-related issue, please contact our customer support team and include:

• Your name
• Your order number
• A clear description of the issue
• Relevant photos or other supporting information where available

We may request additional information where reasonably necessary to review the matter.