Shipping Policy

Order Processing

Orders may require processing before they are prepared for shipment. Processing may include payment review, stock confirmation, order verification, product preparation, and fulfilment arrangements.

Processing times may vary depending on the products ordered, order volume, stock availability, and other operational circumstances.

We do not guarantee that every order will be processed or dispatched within a specific timeframe unless we expressly confirm otherwise.

Shipping Options

Available shipping methods may be displayed during checkout. The options available for an order may depend on:

• Delivery destination
• Product size, weight, or characteristics
• Carrier availability
• Applicable delivery restrictions
• Other operational or regulatory factors

Shipping options may change from time to time and may not be available for every order or destination.

Shipping Costs

Applicable shipping charges may be displayed during checkout or communicated before an order is finalised.

Shipping costs may vary depending on the selected delivery method, destination, order size, weight, product requirements, and other relevant factors.

Any shipping promotion or reduced shipping offer may be subject to separate conditions and may be changed or withdrawn where permitted.

Delivery Estimates

Any delivery timeframe, estimate, or date provided through the website, during checkout, or in order communications is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside our direct control, including carrier delays, weather, public holidays, customs procedures, local delivery conditions, and other unexpected events.

We do not guarantee delivery by a particular date unless a specific guarantee is expressly provided in writing.

Tracking Information

Where tracking is available, tracking information may be provided after the shipment has been processed by the relevant carrier or fulfilment provider.

Tracking availability and update frequency may depend on the selected shipping service and the carrier’s systems.

Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If an address is incomplete, incorrect, or cannot be verified, delivery may be delayed, restricted, returned, or otherwise affected.

If you need to request an address change, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

International Deliveries

Where international shipping is offered, delivery may be subject to customs procedures, import requirements, local restrictions, duties, taxes, fees, or other destination-specific conditions.

Customers are responsible for reviewing any applicable requirements for their destination before placing an order.

We cannot guarantee that every product will be permitted, accepted, or available for delivery in every location.

Customs, Duties, and Taxes

Where applicable, customs duties, import taxes, clearance charges, or similar fees may be assessed by relevant authorities or third-party providers.

Unless clearly stated otherwise during checkout, these charges may not be included in the product price or shipping charge.

Customers may be responsible for paying destination-related charges and complying with applicable import requirements.

Delays and Delivery Issues

If a shipment is delayed, please review any available tracking information and contact the relevant carrier where appropriate.

You may also contact us if you need assistance with an order. We may review the available information and communicate with relevant service providers where reasonably appropriate.

Carrier delays or other events outside our direct control may affect delivery timing.

Lost, Damaged, or Incorrect Deliveries

If an order appears to be lost, arrives damaged, or contains an incorrect item, please contact us and provide the relevant order information.

We may request photographs, delivery details, or other information reasonably required to review the issue.

Any available resolution will depend on the circumstances, applicable requirements, and the relevant order information.

Changes to This Policy

We may update this Shipping Policy to reflect changes to shipping services, business operations, website functionality, or applicable requirements.

Any updated version will be published on this page with a revised “Last updated” date.