Terms & Conditions

About These Terms

These Terms & Conditions apply to the Import Hookahs website, including information, products, services, features, and purchasing functionality made available through the website.

We may update these Terms from time to time. Updated terms will be published on this page with a revised “Last updated” date.

Website Use

You agree to use the website lawfully and in a manner that does not interfere with the security, operation, availability, or use of the website by others.

You must not attempt to:

• Access restricted areas without permission
• Interfere with website systems or security
• Introduce malicious software or harmful code
• Use automated methods in a way that may disrupt the website
• Use the website for unlawful, fraudulent, or harmful purposes

Product Information

We aim to provide product descriptions, images, specifications, pricing, and availability information as accurately as reasonably possible.

However, product images may be illustrative and the appearance of colours or finishes may vary depending on displays, lighting, product updates, or other factors.

Product information may be corrected, updated, or changed where appropriate.

Orders and Acceptance

Submitting an order does not necessarily mean that the order has been accepted or that a product is guaranteed to be available.

We may need to review an order, confirm relevant information, verify payment, or address product availability before processing it.

If we are unable to fulfil an order or part of an order, we may contact you regarding the available options.

Prices and Payments

Product prices and available payment methods are displayed on the website or during checkout.

Prices, promotions, product availability, and other store information may change without prior notice where permitted.

Payment processing may be provided by third-party payment providers. Their own terms, conditions, and privacy practices may also apply.

Shipping and Delivery

Shipping options, delivery information, and any applicable charges may be shown during checkout or on our Shipping Policy page.

Delivery timeframes may vary depending on product availability, order processing, destination, carrier operations, customs procedures, and other circumstances outside our direct control.

Any delivery estimate is provided as general information and is not a guaranteed delivery date unless expressly stated otherwise.

Returns and Refunds

Requests relating to returns, refunds, damaged products, incorrect items, or order issues may be handled under our Refund & Returns Policy and any applicable requirements.

Please contact us before returning a product so that we can provide appropriate instructions.

Intellectual Property

Website content may include text, product information, images, graphics, logos, branding, layouts, and other materials.

Unless otherwise stated, these materials may not be copied, reproduced, distributed, modified, or used for commercial purposes without appropriate permission.

Third-Party Services and Links

The website may contain links to third-party websites or use third-party services, including payment, delivery, analytics, or technology providers.

We do not control external websites and are not responsible for their content, availability, privacy practices, or terms.

Limitation of Responsibility

To the extent permitted by applicable law, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Nothing in these Terms is intended to exclude or limit rights, guarantees, or remedies that cannot lawfully be excluded or limited.

Privacy

Our handling of personal information is described in our Privacy Policy.

By using the website, you acknowledge that information may be handled as described in that policy and in accordance with applicable requirements.

Contact Us

If you have questions about these Terms & Conditions, please contact Import Hookahs using the customer support details available on our website.